Gloria Luat - Say's I am harassing her by asking for her name. This is shortly after I am terminated.
Kathy Tam - tells me there is no designation for a book to be stolen. I will have to pay the cost.
Hewitt Reynolds - tells me there is no designation for a book to be stolen. I will have to pay the cost. He is the person who orders books.
Collette Young - The most knowlegable one and a master of rhetoric.
Linda Mahoe - deletes the reserve placed on my account (not by me).
More to come.
Smiling Bob Shigematsu Curiously, smiling smugly when I leave ( text in chinese)
Oshiro Curiously smiling when I leave (emails don't send completely)
Cheryl Ogasawara - The master of confused information.
Janice Baker: Using the Luat shuffel, can deftly vacate the librarians desk when I am coming. Tactic used to stall and, or just irritate.
Monday, April 2, 2007
Sunday, April 1, 2007
Hawaii State Public Library Customer Service
1. Enter information about you.
Your First Name: Vernon Your Last Name: Balmer Jr.
Your Address: 401 Atkinson DR 211
City: Honolulu
State: HI Zip Code: 96814
Best Time to Call You: EVENING Primary Phone No: 808-941-3344
Alternative Phone No:
Your Email Address: vbalm_@hotmail.com
2. Who else can we call if we cannot reach you?
Contact's Name: NA
Daytime Phone No: 808-941-3344
Relationship to you: NA
3. Who was discriminated against?
Vernon Balmer Jr.
4. What institution discriminated?
Institution Name: Hawaii State Public Library
Address: 478 S. King ST
City: Honolulu
State: HI
Zip Code: 96813
School or department involved: Branch
5. Have you tried to resolve the complaint through the institution's
grievance process, due process hearing, or with another agency?
Yes
Agency Name: HSPLS
Date Filed: 10/06/2006 (mm/dd/yyyy)
Status: NA
6. Describe the discrimination
OCR enforces regulations that prohibit discrimination on the basis of
race, color, national origin; sex; disability; and/or age.
All that apply:
race or color
national origin
retaliation
you filed a complaint or asserted your rights
Why you believe the discrimination was because of race, sex,
disability, or whatever basis you indicated above or why you
believe the action was retaliatory.
I have had ongoing problems at this branch of the Hawaii State Public
Library System. I see no others treated in this arbitrary and deceitful
way. I believe an investigation should uncover this, unless the library
can show a pattern of treating others this way.
State Librarian
Home > Services > Reserving and Renewing Library Materials
If the item you need is on loan to someone else or is not immediately
available at your library, you may ask staff to place a reserve for you.
You may also place the reserve yourself at a public terminal or from your
personal computer and modem. In addition, the public access catalog (PAC)
is available via online at http://ipac.librarieshawaii.org.
Enter your
library card's number and PIN to proceed.The searching capabilities of this
catalog include: basic, advanced, and power search. You may request items individually or combine them with the "My list" function prior to placing
the request.
PIN NUMBER REQUIRED TO RESERVE ITEMS: Beginning Monday, May 17, 1999,
library patrons are required to enter a personal identification number
(PIN) before placing a request to reserve library materials. Initially, the
PIN is the last four digits of the telephone number which you provided when
you registered for your library card. You will be able to change the PIN by
accessing the "My Account" function. Please see a staff member if you
have any questions about your PIN.
You will receive a notice in the mail when the item is available at
your library for pickup. The item will be held for you for 16 days. Note:
the requestor's library card must be presented in order to borrow the
reserved item. Just the holds notice is insufficient to borrow the item.
Effective January 22, 1996, you will be charged $1.00 per item if you do not
pick up the reserved material. NOTE: Please do NOT place a reserve and then
immediately go to the library to pick up the book or other material.
If you need the item as soon as possible, please telephone the library which
shows an "on shelf" copy BEFORE making a trip. The staff will check the
shelves and make sure that a copy is available for you. Please copy down the
author, title, and call number before you call the library.
______________________________________________________________________
Questions & Comments: esss@librarieshawaii.org
From: "Jo Ann Schindler"
To: "Vernon Balmer"
Subject: Re: Library Accounts
Date: Mon, 9 Oct 2006 12:35:25 -1000
HTML Attachment [ Scan and Save to Computer | Save to Yahoo! Briefcase
]
Mr. Balmer,
I was referring to the staff module which allows our staff to circulate
library materials, check them back in, process payments, and place a
reserve at a customer's request.
Some customers prefer to rely on staff to place =reserves for them rather
than to do it themselves in PAC. Also, there are some types of reserves,
e.g., when a customer wants a particular volume of a set, which can only be
done by staff. As stated, the customer's PIN in not needed to place the
reserve for the customer.
-Jo Ann Schindler
----- Original Message -----
From: Vernon Balmer
To: Jo Ann Schindler
Sent: Monday, October 09, 2006 10:49 AM
Subject: Re: Library Accounts
Could you please explain furthrer, "a staff account"? Is this an account
for a library staff person, or a way the staff can access a patrons account?
Since the request ended up on my account, which I did not leave open, or use
on the 25th of September, I would like to know if it is possible for this
request to have ended up on my account through a librarian placing the request
there without needing a pin.
Seems to me librarians should not be able to place data on patrons accounts,
as I stated in my first response.
Jo Ann Schindler
As stated, a staff member could place a request for a customer using only
the library card number -- without the PIN. Although our staff try to be
careful, it is possible that numbers could be transposed once in a great while.
It seems that this is the more likely possibility than someone having
information to both your library card number and PIN since you have not
shared this information with anyone.
I would like to apologize for any error caused by our staff. We will
emphasize in training the need to check to make sure the right account is
being accessed when placing a request for a customer. Again, please advise
us if this situation reoccurs. Thank you very much for your understanding.
Sincerely,
Jo Ann Schindler
State Librarian
----- Original Message -----
From: Vernon Balmer
To: Jo Ann Schindler
Sent: Sunday, October 08, 2006 11:32 AM
Subject: Re: Library Accounts
I shared my information with no one, absolutely no one. I know how to sign
out of an account, as I have many online accounts which require this same
action.
I know how to change my pin and will do this. I just thought there was a
more secure system in place. It was suggested to me that a possibletrasnposing
of digits could have taken place, and I find it hard to believe that a librarian could transposed my library card number and my pin number that I think the
should require to place a request or any data on a patrons account.
Thank you.
Jo Ann Schindler
Dear Mr. Balmer:
The Hawaii State Public Library System does not have the technical ability
to track which requests are placed on our library PAC terminals nor is there
a way to determine who placed the requests. The assumption is that the card
holder placed the request using his or her library card number and PIN.
It would be extremely difficult to arrive at the exact combination of library
card number and PIN by accident. Do you recall sharing this information
with anyone?
Depending on how you normally place reserves, there are a couple of ways that
a request may have been erroneously placed on your account:
If you normally place requests using a Public Access Catalog (PAC) computer
in a library, you may not have logged out completely, and another customer
may have used the computer after you and inadvertently placed a request while
still logged into your account. Library staff can show you how to completely
exit your account by pressing the Logout button.
Some customers ask for staff assistance in placing reserves. A PIN is not
required to do this in the staff account. Staff may have transposed digits
and the request may have ended up on the wrong person’ s account.Rather than getting a new library card, I recommend that you change your PIN. You can
do this in PAC in the following way:
1. Access “My Accountâ€
2. Select “Profileâ€
3. Change your PIN
Staff can help you with this process if these instructions are not clear.
Hopefully what you experienced is a one time only error caused by either
situation #1 or #2 above. Please let us know if you continue to experience
erroneous requests on your account.
Thank you very much for using our public libraries and for bringing this
concern to our attention.
-Jo Ann Schindler
State Librarian
----- Original Message -----
From: Vernon Balmer
To: joann@librarieshawaii.org
Sent: Friday, October 06, 2006 12:25 PM
Subject: Library Accounts
Hello, My name is Vernon Balmer Jr. I recently found out from a librarian,
at the Kapolei branch, that a reserve was placed on my account. I did not
place this reserve. I have inquired at the state library if somehow how and
when this reserve was placed. Someone whold have had to access my account
with my library card number and my pin, or they would have had to impersonate
me.
At the state library I am told by Ms. Florence Yee, things like, "We
are too busy", etc. So, I thought I would contact you Ms Schindler, hoping
that you as the head of the HSPLS would know more about the capabilities and
procedures of the system.
I find it hard to believe that with today's technology, this information
cannot be ascertained, and there are no remedies short of me getting a new
card, which has been suggested to me even before this confusion. I know you
are very busy so I will be patient while you contact the proper employees to
get the right information for me
Sept. 7, 2006, a security guard, Solomona Savea, badge number - 90187,
at the Hawaii State Library, calls me a "nigger" twice" in the library
foyer, in a loud voice.
April 10, 2006, I have had two librarians Kathy Tam, Hewitt Reynolds and a circulation clerk tell me there is no report possible for stolen books.
I am told the book can only be designated as lost and I must pay for it.
On April 11 a day before my book is due, I am told to leave the computer
because I have fines. I show the clerk the police report verification card,
but she will not except it as proof. I had to purchase a report and take it
to the State Librarian's Office to settle the matter and have the fines removed
from my account. This all could have been done at the library.
I mostly use the public library to use the Internet, i.e.write letters and
do research. Needless to say, this is not the most secure environment to do
this type of activity. And I have had problems at this library with the computers and the staff. At the library, I have seen the text change when I am typing,
without commands initiated by me. The printer is connected to the computer at
the librarians' desk. On one occasion, I was told by a security guard that a librarian had complained about me harassing her because I asked for her name
to report her behavior.
After contacting the librarian's office, there is no record or remembrance
of this aspect of the report. This tactic of "bait and switch" has been used
on more than one occasion, by different entities. After not being online for
3 days I saw where someone had requested an Army Knowledge Online account in
my name, or I should say my screen name. I saw an attorney - John L. Knorek
- from the firm representing my former employer enter the philosophy department
and ask for a librarian, Kathy, by name.
7. Your complaint must be filed within 180 days of the discriminatory
action
When did the last act of discrimination occur?
Enter the date: 10/06/2006 (mm/dd/yyyy)
Are you requesting a waiver of the 180-day filing time limit for
discrimination that occurred more than 180 days before the filing of
this complaint?
No.
8. What would you like the institution to do as a result of your
complaint -
what remedy are you seeking?
I would like to no what the institution can do.
Do you have written information that you think will help us understand
your complaint?
Yes
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